State Farm® Insurance Agent Dillon Crites
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Linda Mullinax
October 4, 2024
"Dillon and Crystal have always been very helpful and friendly. I will miss Crystal because she has been my insurance goto person for a long time. When our house burned up she came to our hotel the next day with a change of clothes, etc. so I could go buy clothes for us to wear. We didn't have anything. I will never forget her generosity and thoughtfulness."
Jason Isaacs
September 17, 2024
"Good rates and responds quick if you have a question or need to make changes to your policy."
"Thank you for the review Jason! Always a pleasure to assist you!"
Amanda Mccall
August 6, 2024
"Dillon & his staff were excellent to help me & my family out when another agent did absolutely nothing for us but make it hard. We really appreciate his help and kindness. I was so glad to change agents. I highly recommend Dillon & his staff. I would proudly refer him to my friends and family."
"Thank you Amanda! We are glad to have you and your family trust us with all of your insurance needs!"
Bradley Simpson
July 31, 2024
"iv always had a great experience with dillon he has insured everything from my house, bus, cars, trucks, bikes etc. and iv never once had an issue. Highly recommend using dillon and his team before anyone else."
"Thank you Brad!"
Deborah Yates
June 18, 2024
"Dillion is great at answering all my questions. He is very kind, patient and knowledgeable. Recommending"
"Thank you Deborah!"
Angel Teague
May 31, 2024
"I enjoyed my appointment. Everyone was friendly and welcoming. Dillon was very understanding and explained everything to me and my hearing impaired mother."
"Thank you Angel! "
work out
May 20, 2024
"I called this office to solve a problem I have with my car accident and Dillon Crites took my call. He was inpatient, unprofessional, combative, incompetent and spoke over me when I was trying to explain my case and to top it off he ended up hanging up on me which is so disrespectful. If you call this office you'll see what I mean, he picks up the phone like you're bothering him and he lacks good phone manners. I lived in 7 different States and have been with Statefarm for a long time and never had a problem since all my agents have been amazing but I guess there could be a bad apple anywhere especially since this area is so underdeveloped and undertrained and customer service hasn't arrived here yet and is almost non existent. Take a look at the area and tell me what you see. They are primitive, at least 50 years behind from the rest of the country and it shows. The problem is that they don't know that they don't know. Have you ever seen the movie "Redneck Roots" filmed in NC ? Hollywood can't be wrong with the amazing portrayal of this piece of paradise LOL ! I don't recommend this Statefarm office full of rude and incompetent agents to anyone unless you like being treated like garbage."
"Jay, I'm sorry you weren't satisfied with our level of service. The reason for your issue is you had an accident and wanted to file a collision claim when you do not have collision insurance. I tried explaining to you as patiently as I could for over half an hour over the phone that you had liability only for car insurance since September of 2017. You were with another office in another state when you selected that coverage. You switched to our office in 2021 and we provided you the same coverage you had with the previous agency. You've had your policy mailed to you for 7 years showing you what coverage you had. You are ultimately responsible for knowing what type of insurance you select. But we know insurance can sometimes be confusing so that is why we reach out multiple times per year to offer all of our clients a free review of their policy. As for the level of professionalism, I did not know how else to explain that to you and we were going nowhere. I asked you many times if there is anything else I could help you with and you just continued to insult me, my staff, and our area. I did not hang up on you until you started using name calling and calling us rednecks. I always strive to provide the very best customer service to my clients but I wont tolerate abuse. It doesn't seem like there's anything more we can do to satisfy you since you have a very stereotyping and negative view of people in the south. I do see where you have a pattern of leaving negative reviews on 24 other businesses and calling them rednecks and other insulting names as well. I'm sorry we weren't up to your standards, but I am happy to help any way I can including finding you coverage elsewhere if it must come to that. "
Daisy Donnahue
May 17, 2024
"I was in search of a life insurance policy that would best benefit my children if something were to happen to me. Dillon went above and beyond to ensure that all my needs were met and that I purchased the best suiting policy for me. He is very professional and knowledgeable. Would highly recommend"
"Thank you Daisy! It was a pleasure!"
Elaine Powell
January 26, 2024
"Dillon is a very nice man,HE knows his insurance. I was very pleased on how he explained things to me. I would recommend him for your insurance."
"Thank you Elaine!"
Donald Applegate
December 15, 2023
"Great, Dillon Crites helped me out so much. He was very informative and nice. I had a wonderful experience."
"Thank you Donald!"
Adam Cook
December 7, 2023
"It's as good a place to get insurance"
"Thank you Adam!"
Gordon Meador
November 18, 2023
"Dillon was very personable and made us feel very comfortable. He explained everything so that we understood completely."
"Thank you Gordon!"
Heidi Kaiser
November 17, 2023
"Great customer service."
"Thank you Heidi!"
Christy Mccloud
September 28, 2023
"The staff is amazing and very knowledgeable, friendly and overall the best"
Qui Barr
August 11, 2023
"I spoke with Dillion about auto insurance and he gave me the BEST quote with other options for a wonderful price! He was very generous, professional and kind. I give him and State Farm a 10/10. I highly recommend!!!"
Reginald Pugh
July 11, 2023
"Very professional yet personable. Extremely knowledgeable yet easy to understand. Love dealing with Dillon Crites, State Farm. Crystal is the best."
Aaron Dunn
May 25, 2023
"My first experience with State Farm was great! Dee Bates was very informative and took care of me unlike a lot of insurance groups. She picked up fast on the phone. She had awesome customer service and explained the policy very well. She sold me Auto Insurance. Since she did so great, she also sold me Homeowners Insurance. I am proud to be a part of the State Farm Insurance Group. State Farm took care of me unlike Geico and Progressive. I believe I have found the best insurance group-State Farm. And looking forward to working with State Farm. Thanks State Farm!"
Krista Walton
May 18, 2023
"A great company with great people. They're always there, ready, and willing to help with anything you may need. Dee is phenomenal!!"
Michele Logan
May 10, 2023
"Demetra Bates took great care of me while navigating my new automobile policy. She was friendly, professional and timely and saved me a lot of money versus another policy I had. I appreciate her continued and superb customer care."
Andrew Minish
May 2, 2023
"Called the office the other day and Crystal and the team were very helpful!"
Nikki Swink
March 1, 2023
"Crystal helped me switch to them and made the whole process very easy! Saved me tons of money each month also!"
Shirley Patterson
February 18, 2023
"Dillon Crites very helpful and knowledgeable."
Lisa
January 6, 2023
"Crystal & Dillon will take great care of all your needs been with them for years always super nice"
Jason Felver
January 4, 2023
"Affordable and great company to work with"
"Thank you Jason! We appreciate your business!"
sophia edwards
December 13, 2022
"very friendly customer service, quick and efficient!!"
"Thank you Sophia! It is a pleasure to help! "